Frequently Asked Questions

Everything you need to know about OutSession, whether you're a therapist looking to enhance your practice or a client using the platform.

For Therapists

How does OutSession enhance my therapy practice?

OutSession extends your therapeutic impact beyond the therapy room. Create anonymous therapy boards for clients in under 2 minutes, then watch as they engage with structured CBT tools between sessions. You'll arrive at sessions with clear insights into their progress, making every hour more focused and effective.

Is client data completely secure and private?

Yes. OutSession uses anonymous therapy boards with zero personal data storage. Clients are identified by codes or initials you choose. All communications are SSL encrypted, and clients control exactly what they share with you. It's actually more private than traditional paper worksheets.

Will this add more work to my already busy schedule?

Quite the opposite. OutSession saves you time by providing pre-session insights into client progress. Instead of spending session time catching up, you'll start each session knowing exactly where your client is mentally. Many therapists report more productive sessions and better homework compliance.

What does OutSession cost for my practice?

We offer flexible practitioner memberships designed for UK therapy practices. Your clients use OutSession completely free - you simply provide them access through therapy boards. Contact us for pricing that scales with your practice size and needs.

How do I track client engagement without being intrusive?

Your dashboard shows engagement patterns - when clients access resources, complete worksheets, or add notes - without compromising their anonymity. You'll see progress trends and insights that inform your therapeutic approach whilst respecting client privacy.

Do I need special training to use OutSession effectively?

Not at all. If you're qualified to practice CBT, you already know everything you need. OutSession follows evidence-based frameworks you use daily. We provide optional onboarding support, but most therapists are creating client boards within minutes of signing up.

How does AI personalization work? Is this a chatbot?

No chatbot. Think of it like a printed worksheet that adapts to each client. When a client writes 'My boss sent me a critical email,' the worksheet asks 'How did reading your boss's email make you feel?' instead of the generic 'How did that situation make you feel?' The AI tailors CBT questions to their specific scenario—same evidence-based framework you use, just personalised.

Can OutSession help with homework compliance issues?

Absolutely. Traditional worksheets have poor completion rates because they're generic and easily lost. OutSession creates personalised worksheets that adapt to each client's specific scenarios, available 24/7 when thoughts arise. Many therapists see significant improvements in engagement.

How do I know the personalised worksheets are clinically appropriate?

Every therapist gets a practice studio where you can test worksheet generation yourself before using it with clients. Generate thought records, try pros & cons worksheets, and evaluate if the tone and structure align with your therapeutic approach. You review what clients share with you, and you remain the clinical authority.

For Individuals

Is OutSession completely anonymous and private?

Yes! No account creation, no personal data stored, no tracking. Your therapist creates an anonymous therapy board for you - think of it like a private digital notebook. Everything you create stays private unless you choose to share specific insights with your therapist.

Is there any cost to me as a client?

OutSession is completely free for clients. Your therapist's membership covers everything you need - unlimited worksheets, resources, and tools. No hidden costs, premium features, or subscriptions. Just therapy support when you need it.

Can my therapist see my private thoughts and worksheets?

Only what you choose to share. Everything starts as private. OutSession is designed for collaboration - sharing insights often leads to breakthrough sessions - but you're always in complete control of what your therapist sees.

Why is OutSession better than traditional paper worksheets?

Paper worksheets are one-size-fits-all - you adapt to them. OutSession adapts to your exact situation with relevant, personalised guidance. Plus, it's always available when difficult thoughts arise (not lost in a drawer somewhere), and actually engaging to use.

How is OutSession different from ChatGPT or other AI tools?

ChatGPT is a chatbot giving generic advice. OutSession uses AI only to personalise CBT worksheet questions to your situation—not to chat or give advice. It's structured therapeutic exercises (like your therapist would give you) that adapt to what you write. Completely anonymous, no data stored, clinically focused.

What makes OutSession different from other mental health apps?

Most apps either try to replace your therapist (impossible) or offer generic wellness content (not therapeutic). OutSession strengthens your existing therapy relationship by providing personalised tools that bridge the 167 hours between your weekly sessions.

What if I don't currently have a therapist?

OutSession works best alongside professional therapy. If you're not currently seeing someone, we'd recommend finding a qualified therapist who can guide your mental health journey and provide you with access to OutSession as part of your therapeutic work.

When should I use OutSession instead of contacting my therapist directly?

OutSession is perfect for processing thoughts and feelings between sessions - when something triggers you, or you want to work through a challenging situation. For crisis situations or urgent concerns, always contact your therapist directly or use crisis helplines.

Will using OutSession replace my therapy sessions?

Never. OutSession enhances your therapy by helping you process insights between sessions and arrive more prepared. Think of it as homework that actually helps - your therapy sessions become more focused and productive, not less important.

Still have questions?

We'd love to hear from you. Get in touch and we'll get back to you as soon as we can.

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