Question 1

What am I actually offering a client?

Accepted Answer

A private studio for the week between sessions. They can write a thought record, keep a note, save a video that landed, or draw something. If you've allowed it, they can put any of that on a Session Board for you to read before you meet. You decide at setup whether sharing comes back to you at all, and whether the AI tools are on.

Question 2

What if a client puts something important in there and I don't see it?

Accepted Answer

This is the question we're asked most, and the design answers it directly. Nothing arrives unannounced: the client chooses what goes on the board, and the board is something they bring to a session rather than a channel into your week. Nothing in OutSession is presented to a client as a way to reach you, and the tools point back at your next session rather than at us. If you'd rather not receive anything at all, a one-way studio lets you share resources in while their space stays entirely private.

Question 3

Do I have to read anything between sessions?

Accepted Answer

No, and the product is built to work when you don't. There's nothing to log into, nothing that needs answering, and no notification asking anything of you. A client's week still has somewhere to go, and if the board never gets read the client has still done the thinking.

Question 4

Is this an AI chatbot for my clients?

Accepted Answer

No. Worksheets are one-shot: a client describes a situation, and gets back a structured reflection with a beginning and an end. There's no conversation, no advice, and no ongoing dialogue. If you'd rather not have AI involved at all, you can turn it off per studio, and the studio still works as a notes, resources and Session Board space.

Question 5

Can I see what a worksheet looks like before I use it with anyone?

Accepted Answer

Yes. Every therapist gets their own studio and a demo client during onboarding. Generate a thought record, read it end to end, and decide whether the tone fits how you work before a real invite goes anywhere.

Question 6

What does it cost, and what do my clients pay?

Accepted Answer

£29.99 a month, unlimited clients, first three free and no card to start. Your clients never pay anything.

Question 7

What do you do with what my clients write?

Accepted Answer

It's stored to be returned to, and it isn't sold, profiled, or used for advertising. Generating a worksheet runs the text through an AI model hosted by Cloudflare, the same provider that stores it, so it isn't passed to a separate AI company. Under Cloudflare's terms it isn't used to train AI models. Every processor we rely on is named in the privacy policy.

Question 8

How does a client sign up?

Accepted Answer

They don't. You create the studio with an alias only you see, and hand over a link or a QR code. There's no email, no real name, and no form. The first time they open it they set a password only they know, which also means you can't get back in afterwards.

Question 9

What happens if a client writes something that worries you?

Accepted Answer

Requests are checked for crisis indicators before a worksheet is written, and UK support contacts are shown alongside the result. We don't attempt crisis intervention and we don't route anything to you as an alert. The trust and ethics page sets out what's checked and when.

Question 10

Does my therapist see everything I write?

Accepted Answer

No. Worksheets and whiteboards stay private until you put them on your Session Board. Notes, events and saved resources work the other way round, because those are the things you make in order to raise them, so they're visible from the moment you save them. You can turn that off on any single item.

Question 11

Is it really anonymous?

Accepted Answer

Your therapist labels your studio with an alias they choose, and that alias is the only name we hold. You're not asked for a real name, an email, or a date of birth, and there's no signup form. If you'd rather sign in with your own email later, you can, where your therapist has allowed it.

Question 12

Does it cost me anything?

Accepted Answer

No. If your therapist set up your studio, their membership covers it and there's nothing for you to pay.

Question 13

How is this different from ChatGPT?

Accepted Answer

ChatGPT will talk back and offer advice. OutSession won't do either. It takes what you've written and shapes a structured CBT exercise around it, the same kind your therapist might hand you on paper, then saves it so you can bring it to your session.

Question 14

Do I have to use it?

Accepted Answer

No. There are no streaks, no reminders, and nothing that builds up while you're away. Some weeks it'll be useful and some weeks it won't, and skipping it doesn't cost you anything.

Question 15

What if I'm in crisis?

Accepted Answer

Contact your therapist directly, or a crisis service. Samaritans is 116 123, free, any time. OutSession isn't built for urgent situations and won't be the fastest way to reach anyone.

Question 16

Will this replace my sessions?

Accepted Answer

No. Nothing here is therapy, and nothing in it is doing the therapeutic work. It's a place to think between sessions so that the session has somewhere to start.

Question 17

What's an individual account?

Accepted Answer

OutSession used on your own, with no therapist connection. It suits people whose therapist isn't on the platform, people between therapists, and people who just want a private space to reflect. You get the studio tools: worksheets, notes, events, and a resource library.

Question 18

Do I need to be in therapy?

Accepted Answer

No. If you are, it can help you prepare for sessions even where your therapist isn't using it. If you aren't, it's a structured space to think in, and it doesn't pretend to be more than that.

Question 19

What does it cost?

Accepted Answer

A free account includes five worksheets a month, plus notes, events and a resource library, with no card needed. Paid plans aren't open yet, so the free account is the whole product today.

Question 20

How is it different from going through a therapist?

Accepted Answer

A therapist-created studio can share both ways: they push resources in, and you share items back via the Session Board. An individual account has no connection, so nothing is shared with anyone.

Question 21

Can I connect my therapist later?

Accepted Answer

Not automatically yet. If they join, they can invite you to a studio, but it's a separate space with its own sign-in. Anything in your individual account stays there and stays private.

Question 22

Is my data private without a therapist connection?

Accepted Answer

Same standards as a therapist-connected studio, with an email-based login. We don't build advertising profiles and we don't sell what you write. Generating a worksheet sends your text to our AI provider through Cloudflare's AI Gateway, and that's the only place your words leave OutSession. No other person using OutSession ever sees them.

FAQs

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For individuals

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