Everything you need to know — before you need to ask
FAQs
Whether you're a therapist exploring tools for your practice or a client wondering how it works — the answers are here.
For therapists
Questions we hear most from practitioners considering OutSession for their practice.
How does OutSession enhance my therapy practice?
OutSession extends your therapeutic impact beyond the therapy room. Create anonymous therapy boards for clients in under 2 minutes, then watch as they engage with structured CBT tools between sessions. You'll arrive at sessions with clear insights into their progress, making every hour more focused and effective.
Is client data completely secure and private?
Yes. OutSession uses anonymous therapy boards with zero personal data storage. Clients are identified by codes or initials you choose. All communications are SSL encrypted, and clients control exactly what they share with you. It's actually more private than traditional paper worksheets.
Will this add more work to my already busy schedule?
Quite the opposite. OutSession saves you time by providing pre-session insights into client progress. Instead of spending session time catching up, you'll start each session knowing exactly where your client is mentally. Many therapists report more productive sessions and better homework compliance.
What does OutSession cost for my practice?
We offer flexible practitioner memberships designed for UK therapy practices. Your clients use OutSession completely free - you simply provide them access through therapy boards. Contact us for pricing that scales with your practice size and needs.
How do I track client engagement without being intrusive?
Your dashboard shows engagement patterns - when clients access resources, complete worksheets, or add notes - without compromising their anonymity. You'll see progress trends and insights that inform your therapeutic approach whilst respecting client privacy.
Do I need special training to use OutSession effectively?
Not at all. If you're qualified to practice CBT, you already know everything you need. OutSession follows evidence-based frameworks you use daily. We provide optional onboarding support, but most therapists are creating client boards within minutes of signing up.
How does AI personalization work? Is this a chatbot?
No chatbot. Think of it like a printed worksheet that adapts to each client. When a client writes 'My boss sent me a critical email,' the worksheet asks 'How did reading your boss's email make you feel?' instead of the generic 'How did that situation make you feel?' The AI tailors CBT questions to their specific scenario—same evidence-based framework you use, just personalised.
Can OutSession help with homework compliance issues?
Absolutely. Traditional worksheets have poor completion rates because they're generic and easily lost. OutSession creates personalised worksheets that adapt to each client's specific scenarios, available 24/7 when thoughts arise. Many therapists see significant improvements in engagement.
How do I know the personalised worksheets are clinically appropriate?
Every therapist gets a practice studio where you can test worksheet generation yourself before using it with clients. Generate thought records, try pros & cons worksheets, and evaluate if the tone and structure align with your therapeutic approach. You review what clients share with you, and you remain the clinical authority.
For clients
Questions from people using OutSession alongside their therapy — or thinking about starting.
Is OutSession completely anonymous and private?
Yes! No account creation, no personal data stored, no tracking. Your therapist creates an anonymous therapy board for you - think of it like a private digital notebook. Everything you create stays private unless you choose to share specific insights with your therapist.
Is there any cost to me as a client?
OutSession is completely free for clients. Your therapist's membership covers everything you need - unlimited worksheets, resources, and tools. No hidden costs, premium features, or subscriptions. Just therapy support when you need it.
Can my therapist see my private thoughts and worksheets?
Only what you choose to share. Everything starts as private. OutSession is designed for collaboration - sharing insights often leads to breakthrough sessions - but you're always in complete control of what your therapist sees.
Why is OutSession better than traditional paper worksheets?
Paper worksheets are one-size-fits-all - you adapt to them. OutSession adapts to your exact situation with relevant, personalised guidance. Plus, it's always available when difficult thoughts arise (not lost in a drawer somewhere), and actually engaging to use.
How is OutSession different from ChatGPT or other AI tools?
ChatGPT is a chatbot giving generic advice. OutSession uses AI only to personalise CBT worksheet questions to your situation—not to chat or give advice. It's structured therapeutic exercises (like your therapist would give you) that adapt to what you write. Completely anonymous, no data stored, clinically focused.
What makes OutSession different from other mental health apps?
Most apps either try to replace your therapist (impossible) or offer generic wellness content (not therapeutic). OutSession strengthens your existing therapy relationship by providing personalised tools that bridge the 167 hours between your weekly sessions.
What if I don't currently have a therapist?
OutSession works best alongside professional therapy. If you're not currently seeing someone, we'd recommend finding a qualified therapist who can guide your mental health journey and provide you with access to OutSession as part of your therapeutic work.
When should I use OutSession instead of contacting my therapist directly?
OutSession is perfect for processing thoughts and feelings between sessions - when something triggers you, or you want to work through a challenging situation. For crisis situations or urgent concerns, always contact your therapist directly or use crisis helplines.
Will using OutSession replace my therapy sessions?
Never. OutSession enhances your therapy by helping you process insights between sessions and arrive more prepared. Think of it as homework that actually helps - your therapy sessions become more focused and productive, not less important.
For individuals
Questions from people whose therapist isn't on OutSession — or who want a private space to reflect on their own.
What's an individual account?
An individual account is for people who want to use OutSession independently — whether you're in therapy and your therapist isn't on the platform, between therapists, or simply want a private space for structured reflection. You get the same studio tools: AI worksheets, notes, events, and a resource library.
Do I need to be in therapy to use OutSession?
No. OutSession works best alongside professional therapy, but an individual account gives you access to structured CBT reflection tools regardless. If you are in therapy, it can help you prepare for sessions and process thoughts between them — even if your therapist isn't using the platform.
How is this different from using OutSession through my therapist?
When your therapist creates a studio for you, they can share resources and you can share items back via the Session Board. With an individual account, the studio is entirely yours — no therapist connection, no sharing. You can always invite your therapist to connect later if they join the platform.
Is there a free tier for individual accounts?
Yes. There's a generous free tier that includes AI worksheets, notes, events, and a personal resource library — no card needed. You only upgrade when you want more.
Can I connect my therapist later?
Yes. If your therapist joins OutSession, they can create a studio and link it to your account. Any content you created before the connection stays private — sharing is always your choice.
What tools do I get with an individual account?
AI-powered worksheets tailored to your situation, a personal resource library for saving articles, videos, or anything that resonates, session notes to prepare discussion points, and an events log for tracking breakthroughs, setbacks, and patterns over time.
Is my data still private without a therapist connection?
Absolutely. Individual accounts use email-based login with the same privacy standards as therapist-connected studios. No tracking, no profiling, no data shared with third parties. Your reflections are yours alone.
We'd rather you asked than wondered
If something here didn't cover it, or you've got a question specific to your situation — reach out. We'll answer directly.
Out|Session 2026|Give Feedback